Terms And Conditions

1/General
We are acting as an intermediary or as an agent for travel providers in selling services or in accepting reservations or bookings for services such as  hotels, tours, flights, etc.

2/Reservation
The reservation should be sent by e-mail to:
BASSACTRAVEL

  • Address: 364/75 Thoai Ngoc Hau St. Tan Phu District- Ho Chi Minh City – Vietnam
  • Tel:0084-8- 39448622

3/Confirmation
A minimum deposit of at least 30% of the full amount is required to confirm your reservations.  Full and final payment of the tour price must be made 30 days before departure of the tour. Failure to comply may result in the cancellation of your reservations and penalties on the cancellation will apply.

4/ Cancellations and Cancellation Fees:
All cancellations must be received in writing, sent to us via fax or email. You do not have to pay any cancellation fee if you cancel your reservation more than 45-days before the check-in date.
The following rules apply for cancellations:

  • Between 30 days and 15 days prior to Departure           30% of Full Fee
  • Between 14 days and 7 days prior to Departure             40% of Full Fee
  • Between 6 days and 2 days prior to Departure               80% of Full Fee
  • Between 48 hours and 24 hours prior to Departure        90% of Full Fee
  • Less than 24 hours prior to Departure                          100% of Full Fee

There will be NO REFUND given for any unused or missed ground arrangements, sightseeing, meals or hotel accommodations. For NO-SHOWS, there will be NO REFUND.  All cancellations must be in person or in writing and received by Bassac Travel.
Please Note: All prices and itineraries are subject to change without prior notice.

5/Payment methods

  • Banking transfer: Money is transferred to our bank account and the clients pay the banking fee.
  • Cash payment: Only after the agreement of the two parties paying for the remaining balance at our office.

6/Refund of Unused Services
No refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services which are included in the tour prices but not utilized by the tour member.

7/Liability and Insurance
Bassac Travel is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions or unrest. Passengers are required to have full travel insurance. In the case that the client does not purchase a travel insurance, s/he assumes full responsibility and frees Bassac Travel from any and all responsibility in case of accident, illness or whatever other possible contingency.

8/Claims
All disputes, claims and litigation regarding the Services shall first be settled by way of negotiation and mutual understanding. Please note that you can always have a talk with Bassac Travel in order to find the best solutions for any unsatisfactory events. All claims must be submitted in writing within 30 days after the end of the services.

The client certifies that s/he has read and understood to all of the Terms and Conditions.

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